Fleet Travel Limited was established in October 1978 and is presently an IATA Accredited Agency. We are one of the leading travel agencies in Kenya with an immaculate track record.
The installation of state of the art computer systems for real time reservations and accounting with efficient communications network and focusing on total quality management are examples of our efforts to remain a market leader. Combining the advanced technological advances with the strengths of efficient and professional personnel, we are able to provide a smooth and comprehensive service that leaves no loose ends.
Our approach to business is to provide efficient, reliable and considerate services which satisfy our customers’ needs and expectations in a total quality environment
Our corporate policy is to achieve customer satisfaction in the services we offer and to conduct our operations with the highest standards of performance, ethics and integrity
Continuous improvement is a fundamental tenet of our operating philosophy
The activity of quality control forms an integral part of our overall agency management.
Our Financial Standing
The fixed assets of the Company combined with the capital reserve at its disposal has given us a very sound financial base, thus giving us an excellent credit rating in the industry.
As an IATA - accredited agent, we subscribe to the Bank Settlement Plan (BSP), which allows IATA airlines to automatically debit us for all air tickets we issue. Thus, no credit limit has been set by the airlines that are protected by an irrevocable bank guarantee granted by the Company to the BSP.
Our sound financial base coupled with good financial management has kept us in excellent shape.
We have consistently achieved a remarkable growth in business despite such adverse factors as stiff competition, tremendous increase in unethical practices in the trade, very marginal growth in the travel industry and a large increase in the number of travel agencies that have mushroomed in the last few years.